Refund policy
At Zarsah, we strive to provide our customers with high-quality designer clothing and exceptional service. Please carefully read our return and exchange policy outlined below:
No Exchange & No Refund Policy
No Exchange: Due to the exclusive nature of our designer products, we do not offer exchanges on any items.
No Refund: All sales are final. We do not provide refunds on any purchases.
Size Issues
Size-Related Concerns: If you encounter any issues with the size of your purchase, you may return the item to us for a size adjustment.
Return Window: Size-related returns must be sent back to us within 7 days of receiving your order.
Condition: The item must be in its original condition, unworn, unwashed, and with all tags attached.
Return Process:
Contact our customer service team within 7 days of receiving your order to initiate the return process.
Provide your order number, details of the size issue, and any relevant photos.
Once approved, ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs.
Upon receiving and inspecting the returned item, we will proceed with the size adjustment and ship the item back to you at no additional cost.
Exceptions
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving your order. We will provide instructions for returning the item and offer a replacement at no additional cost.
Contact Information
For any questions or to initiate a return for size adjustments, please contact our customer service team at +92 320 2116090.
Thank you for choosing Zarsah. We appreciate your understanding and cooperation with our policies.